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Refunds & Cancellation

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FBP

Refunds & Cancellation

www.fbpintl.com handles returns and processes refunds in accordance with the UAE Consumer Protection legislation.

Before making a payment to us at FBP International DWC LLC please review our refund policy below.
The Client agrees to pay the instalment as per the schedule of fees, to the Company, at the time of his registration. The Company will retain this amount until it receives a reply from the relevant Authorised Migration Agent and/or Lawyer. If the relevant Migration Agent and/or Lawyer, does not take up the Client’s case, then the Company will refund the full amount to the Client. If the relevant Migration Agent and/or Lawyer agrees to take up the Client’s case, then the Company will retain the amount for processing the application.
The service fees are only a documentation consultancy and collection advice fee of the Company and do not include air tickets to the Client’s respective destination, police clearance certificate(s) and health examination(s). All other relevant authorities’ fees must be borne by the Client at actuals. The service fees are not refundable regardless of the outcome of the Client’s application.

Consultation Payment: As the demand for a consultation service is very high, we generally do not offer refunds for cancelled appointments. However, if you give us more than 48 hours’ notice, we are more than happy to credit paid fees towards rescheduling another consultation at a suitable time and date.

If you wish to seek a refund based on exceptional circumstances, the circumstances will be taken into consideration and a refund will be considered on a case-by-case basis.

Refunds will be done on original mode of payment used.

Refunds will not be given if you have changed your mind. 

Professional Service Fee: When you engage FBP International DWC LLC to act on your behalf, we provide you with a comprehensive and professional service. Our team starts working on your case straight away, providing you with ongoing advice as per your requirements through the whole process.

Due to the amount of research work that is carried out and performed on respective cases from the time of registration, we generally do not offer refunds on professional service fees paid to FBP International DWC LLC.

If you wish to seek a refund based on exceptional circumstances, the circumstances will be taken into consideration and a refund will be considered on a case-by-case basis.

Refunds will not be given if you have changed your mind.

Refund requests that have been approved will be processed as per the accounting cycle of FBP International DWC LLCand payment made by the same method that you made payment. All refunds are made at the discretion of www.fbpintl.com

FBP is unable to guarantee the clients the completeness, accuracy of work, complaints and/or payments made to but not limited to, the appropriate authorised Registered Migration Agents (RMA) and/or Immigration Lawyers, Business Brokers, Financial Consultants, Certified Accountants, Management Consultants, Real Estate Brokers, Builders etc. and makes no representations about its suitability for any particular purpose. For further information please read our Disclaimer statement.

If you have any questions or comments about our Returns, Refunds and Cancellation Policy as outlined above, you can contact us at:
FBP International DWC LLC
48th Floor, Aspin Commercial Tower,
Sheikh Zayed Road, Dubai,
United Arab Emirates
[email protected]
[email protected]